INDUSTRY: Finance
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How Accelirate’s UiPath Mainframe Automation with AI Agents Streamlines Credit Card Validation with 98% Compliance for the U.S. Clinical Research Company
80%
Reduction in Manual Hours
98%
Error Reduction Achieved
Client Overview
The client is a leading science and clinical research company in the U.S. It is a global supplier of analytical instruments, clinical development solutions, specialty diagnostics, laboratory, pharmaceutical and biotechnology services. Catering to a large customer base, they relied on efficient payment processing to manage account receivables. Their existing manual credit card validation process was time-consuming, error-prone, and unable to keep up with growing account volumes.
Key Takeaways
- Automated credit card validation and payment processing for improved efficiency
- Reduced manual effort allowing staff to focus on high-value tasks
- Achieved 99% compliance with error-free processing
- Real-time tracking enhanced customer communication and payment updates
- Seamless integration with Mainframe and Oracle systems reduced manual intervention
The client, managing large volumes of customer accounts, faced challenges in validating credit card information and processing payments across its customer service and accounts receivable departments. The manual processes for handling high volumes of account data across Mainframe and Oracle systems led to delays in validating credit card information, sending reminders, and updating payment statuses, increasing higher risk of human errors and customer dissatisfaction.
To address these issues, the organization partnered with Accelirate to implement a robust automation solution using AI Agents. This automation streamlined the entire credit card validation process from sending reminders to handling payment authorization, improving processing speed, reducing manual effort, and enhancing customer satisfaction.
Overcoming Payment Validation and Account Management Challenges with UiPath Mainframe Automation
The credit card validation process for account payments was heavily reliant on manual steps, making it time-consuming, error-prone, and difficult to manage efficiently. Handling thousands of customer accounts required navigating multiple systems, including Mainframe, Oracle, Excel, and Outlook, each demanding precise data entry, validation, and follow-ups.
The manual process caused delays, increased the risk of human errors, and led to inconsistent tracking of payments and communications. Moreover, delayed responses or incorrect data entries impacted compliance and customer satisfaction. The need for a streamlined, automated solution was crucial to enhance operational efficiency, minimize manual intervention, and ensure accurate payment processing.
To overcome these challenges, Accelirate implemented a comprehensive automation solution using AI Agents for end-to-end process optimization:
01- Automated Account Monitoring
- AI Agents retrieve account data from the Mainframe system for upcoming payment validations.
- Active status checks are conducted automatically, identifying accounts that require attention.
02 - Proactive Communication Management
- AI Agents automatically send email notifications to customers if credit card information is inactive or invalid.
- Automated follow-up emails are sent if no response is received within two days, reducing manual tracking efforts.
03 - Oracle System Integration
- AI Agents connect with the Oracle application to remove inactive credit card details for accounts that remain unresolved after the follow-up period.
- Validated accounts are seamlessly updated to maintain compliance and data accuracy.
04 - Real-Time Payment Authorization
- Upon receiving updated credit card details, the AI Agents attempts payment authorization directly through the Mainframe system.
- If authorization fails, the AI Agents triggers a request for removal from Oracle, ensuring proper data handling.
05 - Automated Reporting & Status Updates
- Real-time updates on payment status are logged in the database, ensuring up-to-date records.
- Summary reports are automatically generated and shared with relevant stakeholders, enhancing operational visibility and reducing delays.
What Was Unique About the Solution Implemented?
The Mainframe Automation solution with UiPath seamlessly handled complex navigation across multiple systems, significantly reducing manual dependencies. The deployed AI-driven AI Agents enabled real-time validation of credit card data and payment tracking, ensuring compliance and accuracy throughout the process.
A scalable architecture was also implemented, allowing for easy future process expansions and system integrations across platforms like Mainframe and Oracle. Additionally, the automation of exception handling ensured near 98% data accuracy, minimizing manual interventions and significantly improving overall operational efficiency.
Optimizing Payment Validation Operations with Automation for Faster, Smarter, and More Efficient Processing
The integration of UiPath’s Mainframe Automation and AI-driven process orchestration resulted in remarkable improvements in payment validation and account management. By automating manual interventions, streamlining Oracle system integration, and enabling real-time reporting, the organization significantly enhanced its financial operations.
01 - Manual Effort Reduction
- 80% Reduction in manual hours by eliminating repetitive data entry and follow-up tasks
02 - Error-Free Processing
- 98% Error Reduction in credit card validation and payment processing
03 - Faster Transactions
- Faster Payment Authorization improved customer satisfaction and reduced delays in processing
04 - Cost Efficiency
- Significant Cost Savings through reduced manual workload and operational efficiencies
05 - Real-Time Insights
- Enhanced Data Visibility with real-time tracking and automated reporting, ensuring compliance and audit readiness
06 - Process Compliance
- Nearly 98% Process Compliance achieved with automated exception handling and proactive notifications
Enhance Payment Processing Efficiency with AI-Driven Credit Card Validation Automation
This success story outlines how Accelirate’s tailored automation solutions streamlined the credit card validation process for the client’s customer service and accounts receivable operations, improving efficiency, compliance, and customer satisfaction. By leveraging RPA-driven Mainframe automation and AI-powered process orchestration, the client not only reduced manual intervention, streamlined payment follow-ups, and automated complex workflows but also achieved seamless process execution with real-time monitoring and response handling.
If you are looking to achieve similar results for your business, partner with a trusted automation provider like Accelirate to explore tailored AI-driven solutions that optimize your payment processes and improve operational efficiency. Connect with us today!
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