INDUSTRY: Automotive
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How Accelirate’s Mainframe Automation with UiPath Delivers Faster WTC Engine Returns, Reducing Manual Efforts by 95%
850 Hours
Saved Annually
99%
Error Reduction
95%
Less Manual Efforts
Client Overview
The client, a leading automotive company, specializes in vehicle manufacturing and after-sales service, including warranty operations. They manage engine return requests as part of their warranty claims process, ensuring accurate logging, tracking, and updates in their system. However, the manual nature of this process was causing significant inefficiencies.
Key Takeaways
- Automated engine return request processing, improving efficiency
- Eliminated manual errors in data entry and tracking
- Faster processing times improved dealer experience and satisfaction
- Automated reporting and real-time tracking enhanced operational visibility
- Seamless AS400 automation reduced dependency on manual navigation
- Improved compliance and data accuracy through AI-driven automation
Managing engine returns efficiently is critical for automotive warranty departments. The leading automotive company faced significant delays and inefficiencies in their WTC Engine Return Process due to manual interventions, cumbersome Excel-based tracking, and AS400 system navigation challenges. These inefficiencies led to increased processing time, data errors, and reporting delays, affecting compliance and dealer satisfaction.
To address these challenges, they partnered with Accelirate to implement tailored mainframe automation strategies using UiPath, optimizing their workflow. By leveraging the autonomous functionality of AI Agents, the client was able to transform their engine return process, improving speed, accuracy, and compliance. The result? A fully automated, seamless operation that enhances efficiency and reduces costs.
Overcoming System Navigation and Database Management in Warranty Operations with AI Agents
The WTC Engine Return Process was heavily reliant on manual steps, making it time-consuming, error-prone, and difficult to track efficiently. Processing engine return requests involved navigating multiple applications like AS400, Excel, Outlook, and databases, each requiring precise data entry and validation. The manual handling led to delays, inconsistencies in reporting, and additional efforts to rectify errors, especially during non-business hours. Furthermore, missing or incorrect data inputs resulted in incomplete engine return processing, impacting compliance and dealer satisfaction. The need for a streamlined, automated solution was imperative to enhance efficiency, minimize errors, and ensure seamless reporting.
To overcome these challenges, Accelirate deployed AI Agents for end-to-end automation:
01- Automated File Management:
- AI Agents retrieve and archive Engine Call Back Tracking reports from a shared folder.
- Files are renamed with the current date and stored for compliance tracking.
02 - Database Integration:
- AI Agents filter and insert records into the database, ensuring structured data entry.
- Each entry is assigned a unique ID and added to the processing queue.
03 - Seamless AS400 Automation:
- AI Agents log into AS400, navigate through the system, and enter Dealer Code and Claim Numbers.
- WTC code I01 is assigned automatically, ensuring accurate claim status updates.
- Additional engine parts requests are canceled, eliminating redundant processes.
04 - Automated Status Updates & Reporting:
- AI Agents update the database with real-time status changes.
- A summary report is generated and distributed automatically to relevant users, reducing reporting delays.
What Was Unique About the Solution Implemented?
UiPath’s Mainframe Automation seamlessly handled complex AS400 system navigation, reducing manual dependencies. The deployed AI Agents enabled real-time data validation and tracking, ensuring compliance and accuracy. A scalable architecture was also implemented, allowing future process expansions and integrations easily. At the same time, the automated exception handling ensured 100% accurate data capture, reducing manual interventions.
Transforming Warranty Operations with AI for Faster, Smarter, and More Efficient Returns
The integration of UiPath’s Mainframe Automation and AI-driven process orchestration led to remarkable operational improvements. By automating manual interventions, enhancing AS400 navigation, and ensuring real-time reporting, the company significantly improved its warranty operations.
- 850+ Hours Saved Annually by eliminating manual data entry and processing delays.
- 100% error reduction in the engine return process.
- Faster engine return request processing and claim settlements, improving dealer satisfaction.
- $7,650 annual savings in operational costs through automation.
- Improved data visibility and reporting for Real-time tracking and compliance, ensuring smooth warranty operations.
- Nearly 100% Process Compliance achieved with automated exception handling.
Achieve New Levels of Accuracy and Speed with AI-Driven Mainframe Automation
This success story outlines how Accelirate’s tailored automation solutions optimize the client’s warranty operations improving efficiency, compliance, and cost-effectiveness. By leveraging UiPath’s Mainframe automation and AI-driven process orchestration, the client not only eliminated manual inefficiencies, streamlined data management, and automated complex workflows, but also achieved seamless process execution with real-time tracking.
If you are looking to achieve similar results for your business, partner with a trusted automation provider like Accelirate to explore tailored AI-driven solutions that optimize your operations. Connect with us today!
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