Managing CPI billing and refunds was a complex, time-intensive process for the client. Business users had to extract billing data, review account statuses, and manually process updates across multiple platforms, including CPI Web, Symitar Desktop, Outlook, and Excel. These manual workflows resulted in frequent delays and increased the risk of errors.
Accelirate partnered with the client to deploy AI-driven automation solutions, integrating intelligent AI Agents into the billing cycle. This automation significantly reduced processing time, improved collaboration, and ensured accurate financial reporting. The decision to implement this solution was driven by the need for an efficient, scalable, and error-free approach to handling CPI transactions.